Expert Business IT Support Solutions

Reliable Outsourced IT Service Management, Service-Level Support, and Proactive IT Maintenance designed for business continuity.

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About MSL

Microcare Solutions Limited (MSL) focuses on providing enterprise-grade Business Information Technology (IT) Support solutions. We bring the best to the table of Outsourced IT Service Management, Service Level Based Support, and IT Maintenance Services. We align our operations to resolve your immediate challenges while building solid capacities for your future business continuity.

Our Services

Managed IT Support Services

Run your IT department as a predictable monthly operational cost while we handle the heavy lifting.

  • Software/Hardware installations & configs
  • Day-to-day user, server, & network support
  • Framework built on top ITIL practices
  • Monthly/Quarterly KPI reporting

Technical Support Contract (SLA)

The preferred framework for businesses with established systems seeking a dedicated IT partner.

  • Customized hours and technical skill-matching
  • Incident tracking via MSL Client CRM
  • Strict Service Level Agreement parameters
  • Weekly/Quarterly performance analytics

IT Maintenance Services (PM/AMC)

Periodic hardware and software servicing engineered to maximize infrastructure performance.

  • Deep cleaning, lubrication, & driver updates
  • Critical Operating System security patching
  • Comprehensive equipment asset register tracking
  • Off-peak & weekend servicing windows

Repair Service Centre

Fast, on-demand dispatch of expert IT support engineers whenever systemic breakdowns happen.

  • Rapid deployment response model
  • 1-hour minimum labor assessment commitment
  • Transparent diagnostic troubleshooting advice
  • Flexible hourly billing for technical adjustments

Get In Touch

Let us handle your technology infrastructure so you can seamlessly focus on growing your business operations.

📞 Telephone: 0794 68 10 68
✉️ Email: nmakori@microcare.co.ke